fF
ferdiswanepoel F

1 reviews | Active since Jul 2016

05 Jul 2016, 11:08

Had a payment agreement and Standard bank deducts more than 50% of my salary

<p>I had a overdraft on my Standard Bank Cheque Account and I lost my job and in 2014/2015 Standard Bank closed my cheque acc. I was handed over to MBD Credit Solutions whom was very understanding at the time of my situation.</p> <p> </p> <p>I started working 1 June 2016 and opened a new Cheque Account with Standard Bank in good faith and Standard Bank Illanga mall was very profesional and friendly. I have been in contact with all my outstanding debtors and made arrangements with all of them informing them I am now empoyed and would start honouring my debt. MBD Credit Solutions agreed with R200 for now. </p> <p> </p> <p>2 July 2016, Standard Bank deducted R4199 from my account being just over half of my salary. I immiadetly went to Standard bank Illanga Mall and they informed me it was taken from Standard Bank Collections department and could not be reversed and they would be in contact with them when they opened on Monday. Standard Bank Illanga Mall Manager has been trying most of Monday and I spent more than an hour trying to resolve the issue. Standard Bank directs the complaint to MBD and MBD says it wasnt them that deducted the money. Nobody wants to help and they just dont care.</p> <p> </p> <p>They took 50% of my salary and how must I pay my rent?????? </p> <p>How can you deduct R4199 if I have an arrangment and cant afford you just deciding without my consent or knowledge of what you will do. </p> <p> </p> <p>I dont feel safe at all with my money in Standard Bank.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply05 Jul 2016, 12:35
Official

Good day Ferdi Swanepoel

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

fF
ferdiswanepoel F's update30 Sept 2016, 04:21
Reviewer Update

It has 2 months and nobody from Standard bank contacted me, instead I had to go into Standard Bank and was told that Standard Bank will not reverse it. Is this how Standard Bank does business???????

Standard Bank
Standard Bank's reply04 Oct 2016, 08:18
Official

Dear Mr Swanepoel

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been addressed.

Best regards

Muhammad-Zaid Hoosen

Complaint Resolution Centre

***