MS
Megan S

1 reviews | Active since May 2023

22 May 2023, 12:58

Hacked money and standard bank does nothing for months!!!

I’m writing this review on behalf of my mother. Her standard bank account has hacked last year and over R400 000 was removed out of her bank account in the early morning when she was sleeping, no notification from Standard bank on email nothing! The money that was hacked was her last money and that was money that was left by my father that passed away last year. She’s been though so much and the fact that Standard bank still has done absolutely nothing is disgusting. She trusted her money to be safe at your bank , how can you do nothing? I’m taking this into my hands now as my mother can get any assistance form you , if she doesn’t get contacted with any assistance or progress on this matter i will post on every social media page i can find i will go to the news papers and i WILL go see a lawyer to assist!!! She has giving you more than enough time to get to the bottom of this. Enough is enough! Your money is not safe at Standard bank and they will do nothing then money gets hacked out of your account! And the funny thing is this is not the first time this has happened to her at Standard bank.

You should be ashamed of yourself for letting someone suffer like this!!!

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Replies (5)
Standard Bank
Standard Bank's reply22 May 2023, 13:01
Official
Hi Megan

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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MS
Megan S's update22 May 2023, 13:06
Reviewer Update
I would have loved to believe you , but unfortunately your service and care about your customers speaks for itself!
This has been months not days .
We are talking about thousands and thousands. I don’t think you would want that to happen to you and nothing gets done!
We have been done this road every-time she gets told it takes time and we are almost going in a year seriously, how can this be acceptable ask yourself that.

How is she must se survive? You’re cruel
Standard Bank
Standard Bank's reply22 May 2023, 13:08
Official
Hi Megan

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team
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MS
Megan S's update22 May 2023, 13:10
Reviewer Update
How will you do this if you don’t even ask for her information? How do you know who she is? This is just an automated message you send to everyone! Disgusting
Standard Bank
Standard Bank's reply22 May 2023, 13:18
Official
Hi Megan

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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