HA HA HA I FAILED - No YOU did!!!

Item: Standard Bank
Rating: 1
Author: Melanie G

Just called home loans to get some information on my home loan. The call centre team leader was absolutely brilliant and very nice, however how's this for a cracker, I apparently answer all the authentication questions correctly, but obtain a score of 51% as opposed to the 75% required to be authenticated. The system has now blocked me.

What now Standard Bank? Refuting your legitimate customers credentials????

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

30 Aug 2017, 09:37

Dear Melanie

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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Standard Bank's reply30 Aug 2017, 09:37

Official

Dear Melanie

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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Standard Bank's replyOfficial

30 Aug 2017, 14:39

Dear Melanie

Thanks for taking the calling and confirming that the matter is resolved.

Thanks,

Complaint Resolution Centre

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Standard Bank's reply30 Aug 2017, 14:39

Official

Dear Melanie

Thanks for taking the calling and confirming that the matter is resolved.

Thanks,

Complaint Resolution Centre

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Melanie G's updateReviewer Update

30 Aug 2017, 14:59

Dear Complaint Resolution Centre, Yes I resolved it myself as you took more than 24 hours to respond personally to an escalated complaint! Shocking!!!

Melanie G's update30 Aug 2017, 14:59

Reviewer Update

Dear Complaint Resolution Centre, Yes I resolved it myself as you took more than 24 hours to respond personally to an escalated complaint! Shocking!!!