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Brandon M

1 reviews | Active since Mar 2014

08 Mar 2024, 08:47

Guys stay aways from Standard Bank 🏦.

I don't know If Standard Bank has a personal issue with me or it just a coincidence 🤔. From when I created a personal account with this useless banking institution which I had an issue with them but they couldn't resolved till date. I swore never to have anything to with this bank 🏦 but then again,I said everyone deserves a second chance.

Now I opened a business account and this account has been running for a year without issues 🙃. One of my client from overseas made a payment for service delivery,I then called forex department for them to credit the money 💰 into the account, they asked for paperwork and all which we did and the money was credited into the account. 10 minutes after the money was credited, I received a call from ***** department that they are putting our business account on hold,that its under investigation, good and fine. For plus 50 days yall been investigating this account and didn't find nothing. We provided all you asked but still nothing. We went inside Vereeniging branch to enquire while the investigation is taking long,and we were told that they need a last document from us which is the Proof Of Payment (POP)then they will lift the band on the account.

Then last week, Boom we got a call from Aphiwe that the band on the account was lifted but the card wasn't working or anything. We went inside branch and requested for withdrawal notice, the lady working by Teller she goes by the name Easther,she started yelling saying it shows on the system that we need to provide a POP before they can release any money to us. Oh boy,I was like,the ***** department was a investigating the account and they found nothing now all of a sudden you want this and that.

I know for the fact that account can only been invested if the originator of funds laid a complain or something.

Now we have the proof of payment, went to branch, called the ***** department, they gave us a email to mail,which we did, then all of a sudden, Phiwe is now asking for invoice and conversation between me and our client, f**k that. We will not give ya **** because it seems like this is now personal.

We are bringing in so much money into your institution but yet we are been treated as ******* or destitute.

All we want now is for you guys to send the money back to our client cos we want to f**ken close the account.

I guess if we were white, we wouldn't be going through all these bull****. I know for the fact yall be doing all this cos you want to ***** the money cos that what I have gathered from others banking with you. I regret giving you guys a second chance.

Please send the money back and provide us with proof of refunds.

0
Replies (17)
Standard Bank
Standard Bank's reply08 Mar 2024, 08:50
Official
Hi Brandon

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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BM
Brandon M's update08 Mar 2024, 08:59
Reviewer Update
If can remember quite well,after I complained here last week, I received a call from you guys and I explained to you nicely and calmly what I have been through and the advice you gave me was to provide the POP and this whole this will be over. Now that I have provided the POP, why are you guys requesting all these other irrelevant things? It shows once we give you want you want now,you will therefore ask for something else, this is a route I'm not ready to drag with you guys. Please kindly send the money back, we have agreed with our client that our bank will be sending the money back.
Standard Bank
Standard Bank's reply08 Mar 2024, 09:01
Official
Hi Brandon

We will follow up and get back to you.

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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BM
Brandon M's update08 Mar 2024, 11:25
Reviewer Update
You guys have been following up for plus 50 days now. I think I will have to involve some media houses 🏘 like @SABC, Newsroom and other news outlets for them broadcast. How can you guys investigate accoun for +50 days? There's no complainant, nothing whatsoever ,yet yall choose to make our lives miserable. We had to sell some of our 🚗 to cover up cost and you are here telling me you will make a follow up
Standard Bank
Standard Bank's reply08 Mar 2024, 11:38
Official
Dear Brandon

 We apologize for the inconvenience and delay.

We'll get in touch with our team and adjust as necessary.

Please keep an eye out for more information.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply08 Mar 2024, 17:50
Official
Hi Brandon

Please provide us with the business account number.

Kindest regards, 
Standard Bank Hello Peter Team
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BM
Brandon M's update09 Mar 2024, 17:06
Reviewer Update
Hey there!

Here's the account Account number:***

I also have a question. Please kindly ask Aphiwe Fihlani Hlongwane why she uplifted the banned on the account. Then after we went to the branch and placed a withdrawal notice, the teller lady spoke to her on the phone, I don't know whatever the hell they spoke about, boom same time the account was blocked again.

The fact that she uplifted the ban on the account after investigating for plus 50 days,she shows there's absolutely nothing wrong with the account. They wanted proof of payment, we did provided it. You guys won't open the account, then we will have to close it.
BM
Brandon M's update11 Mar 2024, 11:50
Reviewer Update
Good day Standard Bank Hello Peter Team.

We are still waiting for an update on this matter. You guys have wasted our time for too long and now we have penalties to pay on standing time and we are running late for the project. Who will pay for these penalties caused by your *********** staffs?

We received payment on our capitec account on same day from the same client and within 21 days, Capitec was done with their investigation and our account was cool.

Why are we treated as ******* whereas we bring in money into your institution?

Please treat this issue as a matter of urgency.

Thanks

BM
Brandon M's update12 Mar 2024, 11:16
Reviewer Update
Good day Standard Bank Team.

We are still waiting for feedback. What is happening? This project now is on standstill because of your *********** investigator. When will this end?

You guys have investigated this account from the 10th of January till date without finding anything illicit, why are you guys still blocking the account?

I still have a question, Please ask Aphiwe Fihlani Hlongwane while she uplifted the banned on the account then the moment we went to the branch and placed for a withdrawal noticed, she spoke with Easther from Vereeniging brach then boom, she blocked the account again.

So the payment we get for been a loyal client of yours is to be treated as *******.?
BM
Brandon M's update13 Mar 2024, 08:42
Reviewer Update
Hey There,

Your ***** team asked us to provide them with POP for them to uplift the banned on our account,that we did. Now they are asking for a conversation between us and our client, like what in a hell? What right have you to infringed our company's privacy? What conversation do you guys want because I talk with my client via email, Whatsapp and phone calls. So what exactly do you want? I'm saying this again, all this is happening because we are black,yall will never do this to white folks. ****** Banking institution, that's what you are.
Standard Bank
Standard Bank's reply13 Mar 2024, 08:48
Official
Dear Brandon 

We sincerely apologize  for the delay caused.

We have flagged this matter with our team.

We will be in touch with further feedback.

Kindest regards, 
Standard Bank Hello Peter Team
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BM
Brandon M's update13 Mar 2024, 12:00
Reviewer Update
Dear Standard Bank Hello Peter Team.

We are honestly disappointed 😞 with the manner at which your institution treated us as loyal client. Today marks 62 days since you guys have been investigating our account, without finding anything illicit, still you guys don't want to uplift the banned 😢. Reason we left FNB and opened an account with you guys because of the poor manner at which they handled issues, now you guys are giving us same vibes we experienced with FNB.

Please kindly treat this as a matter of urgency because alot at stake

Thanks.
BM
Brandon M's update20 Mar 2024, 09:53
Reviewer Update
Good morning Standard Bank Hello Peter Team

I haven't got a response a feedback from you guys,
You guys made it mentioned that before the 13th/03/2024 this matter would've been resolved but till date I haven't gotten a subsequent response from you guys.

Let me reiterate again, all you guys capitalized on was the Proof of payment(POP), that's from AphiweFihlaniHlongwane, our private Banker and manager of Vereeniging branch, it beats my compression that after I provided what you guys asked for, the whole thing has now shifted to conversation between us and our client.

The company duty of secrecy is supported by the constitutional right embedded in Sec 14 of the South African Constitution of 1996. Sec 14 of the Constitution provide that every person has the right to privacy.

Yes we will provide you with the Affidavit and proof of payment again if you want.

I think 3 months is enough time for you do your investigation. I have been patient enough .

Warm Regards.
Standard Bank
Standard Bank's reply20 Mar 2024, 10:40
Official
Hi Brandon

We will follow up and get back to you. We apologise for the delay.

Our team will be in touch with an update shortly. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
BM
Brandon M's update20 Mar 2024, 13:37
Reviewer Update
You have been doing follow up for 60 days ,isn't that enough time to come up with a verdict @@StandardBankZA???? Do you guys any idea how you have destroyed our business? If you guys think I will give up on this matter then you are fooling yourself.
BM
Brandon M's update20 Mar 2024, 18:27
Reviewer Update
I know banks treat differently, we had payment done almost same time to our capitec account and it took Capitec approximately 21 days for them to do their investigation after we provided proof of payment, our account was sorted out. With you guys is ****** 60 days now., for what? I don't understand 😕.
Standard Bank
Standard Bank's reply21 Mar 2024, 08:07
Official
Hi Brandon

Please note that as informed previously contact was made with account holder and feedback on how to proceed was explained. 

Kindest regards, 
Standard Bank Hello Peter Team
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