Gugu from Internet banking rude!!!!

Internet banking forces you to disclose information that places you at financial risk and when you call Internet Banking you get the MOST DISGUSTING service from Gugu. How do you allow agents like Gugu to talk to customers?!? She talks over you and when you ask for her manager she stays silent for 2min and then places call on hold and randomly transfers me to a random agent named Kagiso who also gives you crqp attitude - STD Bank thinks it's a government institution doing us YOUR CUSTOMER a favour - NO! IT DOESNT WORK THAT WAY!!!