guaranteed bad experience everytime

As usual standard bank has disappointed by giving incorrect information & lies. i app**** for a personal loan online & it was approved. I was told it would take 3days for the funds to be available to transfer. Well I called the sales team on Friday to confirm whether the funds were available. I was told the the funds are available & I would need to go to my nearest & do the transfer there. We'll I went to the carletonville branch & to my shock the funds were not available despite being given assurance that they were. Im used to bad service at standardbank, but this is a new low.