Growing old waiting for Standard Bank to update my

I have had an incident trying to pay for an online u-count rewards programme accomodation booking. On querying with u-count why my cheque card is being declined each time i tried to do the transaction they told me my card has expired in 2012, but strange enough i was still able to pay a few of my accounts via internet banking.<br> I mean 3 years later and no notification of this from Standard Bank. I went into my branch (Rosebank) and was told they would \update"my card and this would take 7-10 days...three weeks later and still nothing no even phone call. I had to pay u-count rewards an extra fee to assist with doing my booking and also lost out on my u-count points which is a service I pay for each month.<br> Standard Bank has a complaints and resolution centre and when I told them how I would like my problem resolved they just stopped mailing me this is because I asked them to re-imburse my R410.00 and aslo give me my points that was generated through the booking u count did for me. This is extremely bad service"