AP
AHMED P
1 reviews | Active since Nov 2013
06 Feb 2024, 10:33
Grossly Sub-standard Unprofessional and Disgraceful Standard Bank
Without notifying me, Standard bank has started charging for SMS notifications on My Account form January 2024. From time immemorial, this service was always free. I received no correspondence advising that I will be charged for Sms notifications. It seems that Standard Bank wants to fleece customers thinking they will not notice these additional charges. The above conduct is grossly sub-standard unprofessional and disgraceful.
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Standard Bank's replyOfficial
06 Feb 2024, 10:37Hi Ahmed
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. Please provide us with your account number.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. Please provide us with your account number.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Feb 2024, 10:37
Official
Hi Ahmed
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. Please provide us with your account number.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. Please provide us with your account number.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team