Gross Service Delivery

I tried to access my money market call account on the 15th of January 2018 only to find out that the balance reflected R0. Upon attending to the bank I was informed that it was a glitch. I informed the attendant that I would like my balance transferred between my cheque account and my tax free call account and received confirmation that same was attended to. Upon checking my accounts I realized my Tax Free Call account reflected the money but it was not available. On the 17th of January 2018 I received a call from Kim in Standard Bank Somerset West asking me questions if I withdrew money from my tax free account and who attended me on Monday when I visited the branch. I had to give a description of how the person looked and was built and this made me very angry as I was not informed as to the purpose of the call. When I questioned her as to the reason she said her manager will come back to me and I asked to speak to the manager. Upon doing so I was told the manager is busy with a client. It has been two hours later and the manager has not phoned me back. I am a standard bank Prestige account holder and I contacted whatmatters and they could not assist me either and told me they will get back to me. I pay an additional fee every month for this service for a personal banker and prompt service for banking queries being handled but today I am being sidelined. I am not receiving an answer as to what happened to my money and this is making me livid. I have been a banking customer with standard bank since the age of 16 years and the service I have received over the past two days is **********. I detest the fact that I am being sidelined by the personnel in Helderberg Branch Standard Bank and not given answers as to what happened to my money. I would discourage everyone from opening a Moneymarket call account with standard bank and to take their money and run as your money goes missing out of the bank and no responsibility is taken as to what happened to it. I therefore demand from the bank to put my money back into my account immediately. I dont have time for long explanations and stories as to where the money is I did not transact money out of my account. If that money is missing I will sue the bank and claim damages as well and I will take this matter to the newspapers. I am intending on closing this account and taking my business elsewhere. This is the worst experience I have had with a bank my entire life.