1 reviews | Active since Mar 2015
Gross negligence Standard Bank
Internet Transfer *****. 59 unauthorised transactions In December 2023 whilst I was in hospital Have written numerous mails to ***** department. To the banking ombudsman To the CEO of Standard Bank Loads of pithy explanations. The bottom line is that Standard Bank have a duty of care to their customers Standard Bank displayed gross Negligence in monitoring the activity on my account, allowing an unprecedented amount of transactions to occur, all of which were to a single account SB are now hiding behind the banking ombudsman which process of adjudication is assured to take an indeterminate time Numerous sms messages such as the one below Dear Client, we are investigating your ***** case 043456. Thank you for your patience. We will contact you as soon as investigation is complete.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
A bunch of Pithy and meaningless replies from Srandard Bank
We have NOT MADE ONE STEP OF PROGRESS in resolving this matter
Please provide an honest and accurate time line by which time Standard Bank will acknowledge that Gross Negligence has taken place and that ownership of this will be taken . Not a big ask
A bunch of Pithy and meaningless replies from Srandard Bank
We have NOT MADE ONE STEP OF PROGRESS in resolving this matter
Please provide an honest and accurate time line by which time Standard Bank will acknowledge that Gross Negligence has taken place and that ownership of this will be taken . Not a big ask
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***