GROSS INCOMPETENCE

In November 2020 I app**** for a student loan at Standard Bank. After I had to REPEAT the application THREE times due to staff incompetence, the loan was finally approved in December 2020. After numerous follow ups they then told me the approval expired. I then had to REAPPLY for a FOURTH time. Finally, after months of struggles the application was approved and paid out in MARCH 2021 with the assistance of the Branch Manager at Clearwater Mall. Only to find out later that only a 10th of the approved loan was paid out to the college while the bank continue to charge me the full monthly installment as per the loan agreement. Now, the college has charged me further interest on the outstanding amount and is threatening to suspend my studies. Is there at least one competent person at Standard Bank that care enough for their customers to save me from this EMBARRASSMENT?!