Gross incompetence and bad service ends a 16 year relationship

I recently visited the Randfontein standard bank branch to query ********** debit orders and the subsequent fees charged on my student achiever current account for nonpayment of those invalid debit orders since July 2018. I was informed by the branch manager that it is not the bank’s duty to deal with ********** transactions, the onus is on the account holder to manage their account. The manager and the service consultant informed me that they were not even willing to investigate the debit orders nor reverse the erroneous fees because the system operates like that and it is not the bank’s fault. This type of service does not resonate with treating clients fairly (TCF) and does not comply with the recently implemented DebiCheck. I opted to close all my accounts with the bank and they had the audacity to claim that the accounts were closed because they were dormant knowing the real reason. I want the bank to reimburse the funds I paid for the fees that were charged for the ********** debit orders.