Gross incompetence

<p>During the first week of September I received correspondence from Standard Bank regarding alleged outstanding debt due to the bank and the letter was addressed to a Mr and I am female. The person that the letter is addressed to is my cousin, we share the same name and surname, however I am not indebted to the bank. This incident stems from last year where i used to receive the same correspondence, where I notified the bank and thought that was sorted, however this is still an issue. Regarding the correspondence from the bank that I received during the first week of September I received a response from Mr Joseph Witticker from Standard Bank on 7 September 2016, where I responded to his email with the required items that he requested. Subsequent to the email of the 7th I heard no feedback from him thereafter sent an email on the 12th to ascertain whether there had been any traction regarding the matter. I heard no feedback from him not the customer resolution centre. On Monday, 26th I received yet another letter from Standard bank addressed to my cousin. This is beyond incompetence, I'm out of words as to what to call it, twice in one month after notifying the bank about the incident. </p>