Groblersdal Standard bank a dissapointment

Groblersdal Standard bank, l went there a month ago to order a new chegue card,after a month l stand on the que for hours and when l get in they told me the order was not done properly mayb by the bank assistant,no problem l understood mistake can happen,the teller/assistant told me not to que again when l come for collection,the day came l received a message to come and collect when l get there the security referred me to a white lady who was screening people outside and the lady refused me to enter saying l should stand on the long que again,this people are unproffessional especially this old lady,l cant ask another day from my employer because the second time when l went there l took a day off because l knew l was gonna stand the whole day on the slow que in the sun,l think this Groblersdal Standard bank workers should be trained,some of them dont know why there are there everyday,l am so angry with that bank