Griviance

Dear Standard Bank Home Loans Department,

I am writing to formally raise a grievance regarding the unacceptable delay I have experienced in obtaining the necessary insurance claim form relating to my late husband’s home loan.

It has now been three months since my husband passed away, and despite my repeated efforts, I have yet to receive the required documentation to proceed with the insurance claim. This delay has caused me significant emotional distress during an already difficult time, as well as unnecessary financial strain, since the insurance is meant to cover the home loan balance.

I kindly request that this matter be escalated urgently and that the claim form be provided to me without any further delay. I also request written confirmation of when I can expect the form and an explanation for the prolonged delay.

I trust that Standard Bank will handle this matter with the urgency and compassion it deserves. Should this issue remain unresolved, I will have no choice but to escalate my grievance to the relevant regulatory bodies.

I look forward to your swift response.

Yours sincerely, Mrs L.Feni [*** [***]