Grievance Standard Bank Home loan and Cessions department

Item: Standard Bank
Rating: 1
Author: Nokuthula D

I've been sent from pillar to post since the 21st June 2025 by standard bank consultants while trying to get the assistance of the home loan department in approving my cession application for a home loan protection policy to be ceded to my home loan. The incompetence is utter disgust and appalling. I would never recommend Standard bank to anyone who values their peace of mind. The automated email I got stated that a reference number would be sent but that was never sent to me.

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Replies (1)

Standard Bank's replyOfficial

01 Jul 2025, 12:30

Dear Nokuthula

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply01 Jul 2025, 12:30

Official