Greyhound complaint

1. First call was made on the morning of 5 January to request location of bus. I was “first in line”, took 19 minutes before someone answered my call 2. Complaint: I am a regular traveller with greyhound Dreamliner. I pay the extra money to sit more comfortable. During our trip from Beaufort-West to Cape Town the toilet started overflowing. I noticed that something was smelly and the “contaminated water” was starting to flow in under the door next to my seat A1. I attracted the attention of the assistant driver when he open the door of the toilet to see the overflow. I showed him through the glass the water is under my seat, he ignored me and went to the front. I wasn’t wearing any shoes, so I couldn’t get paper to clean it or just get rid of the smell. While it was overflowing, people were still allowed to use the toilet and it became worse. When we stopped at CW I told the assistant driver it is overflowing and can he do something. He said “we can’t drain it now” and there was no attempt from him to clean it up or relocate me to another seat. I had to sit till we reached Bellville. 3. Second call: I locked the complaint on your website, I phoned and took 16 minutes to answer, I contacted the facebook site. Took 8 days before someone contacted me. I’m also in the service business, this is unacceptable!!! 4. My language was put onto the bus in Beaufort West without supplying me with any tags, putting my belongings at risk. It is not my job to make sure your personal follow procedure.