GREENSTONE - STANDARD BANK -MONEY RETRACTED

I attempted to make a deposit. Unfortunately, the bank swallowed my cash deposit, with no confirmation or receipt. Here are the details.

Amount: R2500 -3000 Time : 17 JULY ATM ID: 8485 in GREENSTONE Mall Reference NUMBER -***

"Notes were retracted", or something . However, at that exact point, the machine started accepting the money into the slot, note by note. At the end, instead of being showed a confirmation and being allowed to print a receipt, I was instead taken back to the home screen; the machine looked like it had before I begun using it. It was as if nothing at all had happened. There was no receipt printed.

This is obviously highly inconvenient and traumatic. The ATM should have at least returned my money.

How is one supposed to trust Standard Bank and its technology after an experience like this?

I reported it and a reference number was sent to my phone. This morning i called ans spend hours on the phone being bounced from pillar to post with no indication on the matter.

i was put on hold 2 times and cut off by different consultants THIS MORNING 19/07/2021

This matter is highly frustrating and stressful knowing we trust standard bank and receive such poor feedback and service

if this matter can be resolved today it will highly be appreciated i have put my reference number above.