TA
Tracy A

1 reviews | Active since Aug 2015

20 Aug 2015, 09:59

GREENSTONE BAD SERVICE

I opened a new account with Standard Bank Greenstone, my provident fund was paid in there as I wanted to put most of it in a 32 day call account, I have had endless problems since the day I opened this account, I issued proof of address and my ID on opening the account but after that I received sms saying I need to FICA my account I called them and they said everything was in order so I left it, then on Saturday I saw my account was frozen so I went into Greenstone and asked what's the story they said my ID wasn't there so I issued my ID and my account was un frozen, at the same time I told them my number has changed can they change it on all of my things sms notifications and Internet , only to find today they didn't change my number for OTP so I called them to be told it wasn't done and I need to go to the branch to do this I lost it - BAD BAD SERVICE consultants don't know what they are doing, I have invested a lot of money in the 32 day call account and have a reasonable amount in my savings account and I get treated like this so unacceptable I will change my bank because of BAD SERVICE received. Very annoyed can not tell you how the staff there do not care at GREENSTONE!!!!!

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