1 reviews | Active since May 2009
GREENSTONE BAD SERVICE
I opened a new account with Standard Bank Greenstone, my provident fund was paid in there as I wanted to put most of it in a 32 day call account, I have had endless problems since the day I opened this account, I issued proof of address and my ID on opening the account but after that I received sms saying I need to FICA my account I called them and they said everything was in order so I left it, then on Saturday I saw my account was frozen so I went into Greenstone and asked what's the story they said my ID wasn't there so I issued my ID and my account was un frozen, at the same time I told them my number has changed can they change it on all of my things sms notifications and Internet , only to find today they didn't change my number for OTP so I called them to be told it wasn't done and I need to go to the branch to do this I lost it - BAD BAD SERVICE consultants don't know what they are doing, I have invested a lot of money in the 32 day call account and have a reasonable amount in my savings account and I get treated like this so unacceptable I will change my bank because of BAD SERVICE received. Very annoyed can not tell you how the staff there do not care at GREENSTONE!!!!!
We can confirm that we have attempted to make contact with you in order to discuss your concerns raised, but was regretfully unsuccessful in getting hold of you.
Your complaint shall be investigated by one of our consultants and feedback shall be provided to you shortly.
Kind regards
Complaint Resolution Centre
***
We can confirm that we have attempted to make contact with you in order to discuss your concerns raised, but was regretfully unsuccessful in getting hold of you.
Your complaint shall be investigated by one of our consultants and feedback shall be provided to you shortly.
Kind regards
Complaint Resolution Centre
***
