Greedy/sly bank

In September 2011 I was retrenched and I informed Standard Bank about the retrenchment. The Standard Bank employee informed me that she doesn't know how to do it and that she will asks head office. I need to come back the next week. The next week she informed me that she still awaiting a response from head office. I visited the bank five times. Everytime the same excuse. According to the website must the credit protection policies money been paid out up to 12 months of the minimum premiums. Needless to say not one single cent was ever paid. After years of struggle - visiting the bank about 50 times, sent about 100 emails nothing happened. I just think that is totally not right. Every month Standard Bank received the premiums but don't want to pay. Technically they want to receive the money twice. Then there is a investment with Standard Bank which they just refuse to payout because it cannot be paid into my bank account for some reason. Therefore Standard Bank get paid four, yes FOUR, times the amount now. Then they have the audacity to hand me over to a bunch of *****.