Greedy bank with poor systems and poor service

I'm disappointed with the bank for failing to resolve my problem. On the 21st of May, I've transferred R7200 from my capitec credit card account to standard bank account that belongs to PRP. Again on the 24th of May i transferred R1800 to the same account. Both transactions were immediate payments from capitec to SBSA. Later on the 24th May, PRP confirmed that both payments were not received. When I double check the account details, I realized that I've transferred R9000 to an incomplete/incorrect account. Money went to standard bank account that is short with 1 digit. Called both standard bank and capitec but unsatisfactory answers were given. On the 26th of May I went to capitec branch in Cavendish Glen Kempton park. They confirm that the transaction was successful from their side, we then contacted standard bank, they confirmed that the account we've used is invalid. Therefore the transaction was suppose to bounce after 3days, however till today I'm still penniless. Several standard bank consultants were given reference number/account number used, however they failed to locate the transaction in their suspense account. It looks like the institution has hired unqualified consultants who do not know how to trace payment. Whenever it's difficult they hide behind the systems glitches. I'M DISAPPOINTED WITH STANDARD BANK. How can they fail to trace and locate payment if I have all documentations that proves that money went to their incomplete account? Furthermore it seems like standard bank didn't care. I even went to SBSA branch at OR Tambo wherein I was told that they can't help, they didn't even try. This is quiet disappointing as I'm desperately in need of my R9000.00.

Disappointed

Emmanuel Mutavhatsindi