MK
MICHELLE K
1 reviews | Active since Sept 2012
03 Sept 2015, 14:27
Great Service Lucy Mo***eng
I app**** for a loan on Monday 24/8/15. After a week I still have not received the funds. Very frustrating as the consultants are rude and they are doing you a favour to assist. I app**** at Nedbank an within a day I could go the branch and sign. I was literally on my way when Lucy Mo***eng phoned me from the complaints department. If it was not for her I would have gone to Nedbank. She spoke to me in a decent manner and when she said that she will follow up and phone me that is was she did. I trust that this compliment will reach the correct person. Thank you Lucy for the great service.
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Standard Bank's replyOfficial
03 Sept 2015, 17:32Hello Peanuts100,
We wish to thank you for the positive feedback and kind words.
Sincerely, we hope that your future dealings with the bank allow us to demonstrate our commitment to excellent customer service and that we can look forward to your continued support despite this incident.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
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*** (fax)
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We wish to thank you for the positive feedback and kind words.
Sincerely, we hope that your future dealings with the bank allow us to demonstrate our commitment to excellent customer service and that we can look forward to your continued support despite this incident.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Sept 2015, 17:32
Official
Hello Peanuts100,
We wish to thank you for the positive feedback and kind words.
Sincerely, we hope that your future dealings with the bank allow us to demonstrate our commitment to excellent customer service and that we can look forward to your continued support despite this incident.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We wish to thank you for the positive feedback and kind words.
Sincerely, we hope that your future dealings with the bank allow us to demonstrate our commitment to excellent customer service and that we can look forward to your continued support despite this incident.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***