Great service from Andile.

I had app**** for an account but had not received feedback for about 2 weeks. Then I decided to call to find out what had happened I was told that my application had not been processed and should rather go to a branch. When I asked why it had not been processed or if there was a way to fast track my app since I had been waiting for so long the lady then hung up on me. This was extremely rude and I had waited on hold for about 5 minutes so should merely pick up my application. The telephone assistance I received was terrible. <br> <br> I decided to go to the Melville branch and met Andile Jiyane and she was able to solve my problem and have the account opened on the same day. This was excellent service by her, she was friendly and understanding. Very knowledgable of the products and services offered. She made my day. Please commend her on this excellent service delivery.