Great Service and Help

I Bought airtime via the Mobile App. The transaction was successful though i never received the airtime. Waited for about 3 hours and still no airtime. I asked friends on a Whatsapp group if they had a similar experience and no one had. Then Priyesh Singh from SBIB Sales in Jhb asked if it was resolved and it wasn't. He called me to help me out with this issue. He transferred me to the relevant department so they can assist. And within 10 minutes the issue was resolved. Big ups to Priyesh for going out of his way to help resolve my issue.