Great service after a bad service experience

Good day,<br> <br> I am a quality assurance specialist by profession and I know good service when I receive one. When I went to Sandridge branch in Midrand on the 20/02/2015 to collect my card I was promised by a consultant that everything will be as it was on my previous card including my limit. To my surprise when I wanted to transfer money, my limit was set on 0.00. Now that is really frustrating when you get to know that you were **** to by a consultant.<br> <br> I was not impressed at all, no! I was actually furious because I was inconvenienced and the thought of waiting an hour on the queue was not part of my plans. I then called the call center and spoke to Pumeza who was very competent and she conferenced me with Sam in Midrand branch. I have never came across such efficiency. Sam was very professional and kept me updated on each and everything that he was doing trying to assist. He did not try to pass the bark by sending me to Sandridge however he took full accountability of my query to ensure I am sorted.<br> <br> Thank you very much Sam for all your assistance! I wish we can deal with people like you on a daily basis.<br> <br> Pumeza Mququ- Thank you for you assistance as well. <br> <br> Regards