ES
Erwin S

1 reviews | Active since Jun 2010

10 Feb 2017, 09:51

Great problem resolution

<p>Standard Bank incorrectly debited my account with a service fee.</p> <p>I phoned the call centre to register my complaint in the morning, and by the afternoon the incorrect service fee was reversed and the Hyde Park branch informed me personally as well.</p>

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Replies (1)
Standard Bank
Standard Bank's reply10 Feb 2017, 14:35
Official

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with us.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,