Great disservice from Standard Bank

We have visited the bank 3 times for our school account to be functional after an update was done on our account. The update was to remove a member who was receiving bank notifications whilst no longer with the school. We also requested for our online banking password to be changed for extra security and that's where the challenge started which has seen us unable to make payments to our creditors and employees for more than 14 days because we cant link the new card and consultants both at branch level and custormer service level can't assist. We are now escalating the matter to the Ombudsman because it seems we are not receiving the attention we deserve