Great customer service Standard Bank!

I had really pleasant experience today with Standard Bank Insurance call centre, and specifically with the consultant Lizal Hudson. You might be aware of Telkom issue with 086 number range that impacts call centres across the country. I was pleasantly surprised with Standard Bank SMS-in the alternative numbers. Exactly when I’ve needed to contact Standard Bank to update my insurance policy. Lizal made the experience really good, she explained everything very well, the check with underwriters was done quickly and she even managed to offer me better deal through suggesting to adjust overall policy to the changed circumstances. The experience was good as she was focusing on me and my needs, respecting my time and making sure I understand impact of the changes I have requested. Thank you Lizal and Standard Bank for the great service today!