Great accommodating service

G’day Hello Peter…..

I would just like to commend the Standard Bank Mall at Carnival Branch for the efficient and incredible service that I received as one who is physically challenged!

I was warmly received and welcomed by the young man Kaylen (Trainee) who went over and above in assisting me with regaining access to my Internet and App Banking. From the get go, he welcomed myself and wife and made us feel valued as long standing customers with Standard Bank. Myself and my wife are from the days of Maestro Cards and automated times for the then AutoBanks with Standard Bank. Kaylen went the extra mile in walking with us and not leaving us unattended be it even for a minute when assisting us on telephone help desks. He left no stone unturned and was determined to help us regain our banking suite which in fact was delivered! And I for one was impressed as my urgent incoming funds could be attended to!

As one who has fought numerous battles with *****, card skimming and cloning and even internet banking blocking, I can surely say that such is enough to take its toll on anyone for that matter because one’s finances is heavily at stake! And to encounter staff like Kaylen who met us with utter empathy and concern for our needs was a star and a half!

As one who is physically challenged I felt valued as a client to be received in a manner where my challenge was acknowledged and catered for! This young man had an intuitive edge to notice my physical challenge at the enquiries desk and went the extra mile just to ensure that not only myself but my wife was seated comfortably so that we could resolve our request. Which was resolved with great service and understanding!

I have been to many branches but Mall at Carnival is one that stands out from the rest! A big ups to this team and incredible staff. This is my choice of service when it comes to a branch!

A branch where is there is a good flow, a good layout, friendly and understanding staff and ample seating to cater for the influx!

A huge ups to the managers of whom I noticed personally leave their desks to attend and welcome clients, that is what I call customer service! A huge ups to this team for the great service! And a huge ups to Kaylen!

We will be back! From the couple who has been banked with you for over 50 years!