Grand Scheme Pushing Customers to Default - Unbelievable appalling disservice

<p>I am extremely dissappointed in the manner that VAF's credit department has handled my request. One is provided with a spreadsheet to complete income and expenses. The formulae in the spreadsheet does not deduct expenses from income, what it does it adds them. I was unable to amend the formula. Provided all required documentation. Whoever was looking at my documents did failed to see the formula flaw. on 14/11/2016 i am informed that my request for suspension has been declined because i received assistance in April and that i do not qualify for assistance because the income and expenses does not show financial distress.</p> <p>I responded that on the same day explaining the flaw in respect of the submitted spreadsheet and i also seeked to understand what assistance in April did i get from VAF. I explained this to the lady i submitted the docs to and she said that she would request the credit lady that looked at my request to contact.</p> <p> </p> <p>I followed up again via email yesterday and no response was recieved. To my surprise i called ***and was informed that my request with ref ********** 76 was closed. </p> <p> </p> <p>What happened to the clarity i provided in respect of the income and expenses? Was that not taken into account??? What am i supposed to deduce from this action, must i roll over and end up in the red??? What is the use if i request assistance and none of my submissions are taken into account???</p> <p>Is this the grand scheme to get me to default on payment so that my can be repossessed??</p> <p> </p> <p>Please relook my request, noting that the provided spreadsheet does not deduct expenses from the income.</p>