Graded zero for competence

I had a recent ********** transaction take place on my account. I immediately asked for the cards to be blocked and for new cards to be sent to my nearest branch which is Kenilworth, Cape Town. Boy what a mess they've become. First of all - the staff is so privileged to only work 50% of the time whilst earning full incomes (guess who's paying for that guys), so this means their open hours are restricted which affects all of us negatively. You must pitch up early, wait in several queues, to only give up and try again. I have done this 4 times in lockdown! Eventually I get to a consultant who is so useless. She 1) needs to be reminded to link my cards up several times, 2) still gets it wrong so I have to spend 40 minutes on a call to whomever to sort it out, 3) does NOT set up my SMS notifications and 4), does not repopulate my beneferies. I spent yet another hour on the phone yesterday to sort the last 2 issues out. Only to be sent from pillar to post, with transactional banking saying its for electronic banking and electronic banking saying it's for transactional banking. No one takes accountability at all. Then they have a nerve to ask if we would recommend them. Hell no!! Emails fall on deaf ears, no doubt, as they only have to work 50% of the time. They hide behind anonymity on Facebook. This needs to stop now. I would like my issues resolved.