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thokozile M
1 reviews | Active since Nov 2012
18 Mar 2025, 13:05
Gost transaction
Good day, I need your assistance regarding a transaction that was not successful from my account on the 13/03/2025 at 06:20 for R250. The transaction was supposed to be for Total garage in Klippoortjie and it never went through. I have been struggling for the money to be reverse back so I can pay the garage. I have been calling in since Thursday to this day no one can assist me. Please assist. Regards
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
18 Mar 2025, 13:13Dear Thokozile,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2025, 13:13
Official
Dear Thokozile,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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thokozile M's updateReviewer Update
18 Mar 2025, 16:29I Suggest Standard bank Team get professional and not agent that think their are above the Customer, Spoke to Emma who dropped the phone on me... whats next the money is still not anywhere, not in my account or the recipient... This level of unprofessionalism is realy frustrating
tM
thokozile M's update18 Mar 2025, 16:29
Reviewer Update
I Suggest Standard bank Team get professional and not agent that think their are above the Customer, Spoke to Emma who dropped the phone on me... whats next the money is still not anywhere, not in my account or the recipient... This level of unprofessionalism is realy frustrating
Standard Bank's replyOfficial
18 Mar 2025, 16:53Dear Thokozile
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2025, 16:53
Official
Dear Thokozile
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
tM
thokozile M's updateReviewer Update
20 Mar 2025, 12:50At this point i have lost all confidence in this matter being resolved, after i have sent what was required from me to Two individuals and had to send a follow up email no one is answering, no turn around time nothing
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thokozile M's update20 Mar 2025, 12:50
Reviewer Update
At this point i have lost all confidence in this matter being resolved, after i have sent what was required from me to Two individuals and had to send a follow up email no one is answering, no turn around time nothing
Standard Bank's replyOfficial
20 Mar 2025, 15:44Dear Thokozile
Our team has responded via email.
Please note that this matter is still under investigation.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team has responded via email.
Please note that this matter is still under investigation.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2025, 15:44
Official
Dear Thokozile
Our team has responded via email.
Please note that this matter is still under investigation.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team has responded via email.
Please note that this matter is still under investigation.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
tM
thokozile M's updateReviewer Update
09 Apr 2025, 13:01Good day,
This has been going on for far too long, from the consultants to say it will take 10 days, so from the 18th of March and today is the 9th of April this matter is still not settled?
i need to know what is the hold up on this, i sent an email to follow up on both *** and *** no TCF at all at Standard bank.
Do you know how fustrating it is to be dealing with such.
This has been going on for far too long, from the consultants to say it will take 10 days, so from the 18th of March and today is the 9th of April this matter is still not settled?
i need to know what is the hold up on this, i sent an email to follow up on both *** and *** no TCF at all at Standard bank.
Do you know how fustrating it is to be dealing with such.
tM
thokozile M's update09 Apr 2025, 13:01
Reviewer Update
Good day,
This has been going on for far too long, from the consultants to say it will take 10 days, so from the 18th of March and today is the 9th of April this matter is still not settled?
i need to know what is the hold up on this, i sent an email to follow up on both *** and *** no TCF at all at Standard bank.
Do you know how fustrating it is to be dealing with such.
This has been going on for far too long, from the consultants to say it will take 10 days, so from the 18th of March and today is the 9th of April this matter is still not settled?
i need to know what is the hold up on this, i sent an email to follow up on both *** and *** no TCF at all at Standard bank.
Do you know how fustrating it is to be dealing with such.
Standard Bank's replyOfficial
09 Apr 2025, 15:50The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Apr 2025, 15:50
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
tM
thokozile M's updateReviewer Update
15 Apr 2025, 13:45standard bank let put you in my shoes, it has been a month and i have not had any resolution can your team be any slower to sort out this matter... to this day no one is coming back to me... is it an order given to ignore my emails or not give a curtesy call to atleast share some light what is going on
tM
thokozile M's update15 Apr 2025, 13:45
Reviewer Update
standard bank let put you in my shoes, it has been a month and i have not had any resolution can your team be any slower to sort out this matter... to this day no one is coming back to me... is it an order given to ignore my emails or not give a curtesy call to atleast share some light what is going on
Standard Bank's replyOfficial
15 Apr 2025, 14:04Dear Thokozile
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2025, 14:04
Official
Dear Thokozile
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***