GOOOODBYE Standardbank.

I honestly do not know where to start? On the 20th of January +- I made a call to Standardbank homeloans department to change my debit order to the 20th as of next month (FEBRUARY). To my surprise I got a sms to say my home loan is in arrears for the first time I think on the 21st of January 2020 Upon me phoning StandardBank Homeloans department I was advised that my debit order date was changed to the 20th of January - How this is possible I do not know! The good customer I am I phoned again and requested for banking details to do an EFT, of which I did do. GUESS WHAT???? on the 25th of January the debit order was debited from my account again!!!!!!!!! I had to once again phone StandardBank and request for a reversal of payment, no phone call from any one just a simple sms. I waited 4 DAYS for a refund to be made to my account?????????? What makes this worse is I keep getting calls for payments to be made? How bad is this, I had to take a call from Standarbank on speaker phone due to my normal speaker not working and then to be told in front of my junior staff that my home loan account is in arrears, and this not even due to my own fault, what an embarrassment to me!!!!!!!!!!!!

I am not happy with Standard Bank at all. I am in the process of switching my home loan to a bank that will help me and not cause me problems like standardbank does. Please sort out your payment system as multiple attempts from Standard bank has been made to debit my account without luck, and guess what there is no stop payment to any of my debit orders. All of this trouble embarrassments and harassing sms messages was caused by one staff member changing a initial request to the incorrect date.

I would not be doing business with Standardbank soon. I might only be one customer you lose but just imagine how many left already due to things like this.

I requested for a letter to state that I will not be marked as a slow payer as it is not my fault a staff member messed up my debit order date last week Friday, up until today no letter or confirmation of this.