FH
Fiona H
1 reviews | Active since Feb 2025
24 Feb 2025, 08:55
goodness!! see the thing through!! where has client service gone??
i got a good initial feedback reply. But then, they try to phone me 2 or 3 times, within half an hour. and because they dont get hold of me, they close the case!! ***??? i was in meetings! they said they sent an email but they didnt. Id like my case RE_OPENED!!!
Fiona H 1 review | Active since Feb 2025 18 Feb 2025 at 12:09 Standard Bank - shocking service, in fact it is NO SERVICE!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Feb 2025, 09:35Dear Fiona,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2025, 09:35
Official
Dear Fiona,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
FH
Fiona H's updateReviewer Update
24 Feb 2025, 12:43case REF:C-***: Id like action please on the points that I raised about Refunds and Complaints Resolution not dealing with my problem and complaint respectively. Firstly, I sent an email on the 9th January 2025, to *** about 5 payments made to Bella Chez nails, not knowing that the account has been closed. I would like these payments reversed. I sent all the POPs and documentation that they asked for, but NO REPLY. I then mailed Complaints Resolution on the 5th Feb, about the Refunds department not getting back to me, and got NO RESPONSE from them too, except to say that they had forwarded my mail to the Business Banking department. Its not Business payments, its personal payments! I then followed up on the 13th Feb and the 18th Feb. NOTHING. Its the 24th feb today, STILL NOTHING.
Please email me on fiona@hitch****michalski.com as I don't always get the chance to answer calls in office hours.
Please email me on fiona@hitch****michalski.com as I don't always get the chance to answer calls in office hours.
FH
Fiona H's update24 Feb 2025, 12:43
Reviewer Update
case REF:C-***: Id like action please on the points that I raised about Refunds and Complaints Resolution not dealing with my problem and complaint respectively. Firstly, I sent an email on the 9th January 2025, to *** about 5 payments made to Bella Chez nails, not knowing that the account has been closed. I would like these payments reversed. I sent all the POPs and documentation that they asked for, but NO REPLY. I then mailed Complaints Resolution on the 5th Feb, about the Refunds department not getting back to me, and got NO RESPONSE from them too, except to say that they had forwarded my mail to the Business Banking department. Its not Business payments, its personal payments! I then followed up on the 13th Feb and the 18th Feb. NOTHING. Its the 24th feb today, STILL NOTHING.
Please email me on fiona@hitch****michalski.com as I don't always get the chance to answer calls in office hours.
Please email me on fiona@hitch****michalski.com as I don't always get the chance to answer calls in office hours.
Standard Bank's replyOfficial
24 Feb 2025, 13:07Thank you for sharing more information on this matter Fiona. Our team will be in touch.
Standard Bank's reply24 Feb 2025, 13:07
Official
Thank you for sharing more information on this matter Fiona. Our team will be in touch.