CS
Christo S
1 reviews | Active since Jan 2012
18 Aug 2020, 12:15
Goodbye Standard Bank
After two painful years of being a Standard Bank client, I have ended my day to day banking relationship with the bank. Over the past two years I have received so much bad service, ranging from opening the initial Prestige banking account online, registering for Shyft in order to buy foreign currency, a banking app that does not work at least once a month (at critical times) and lately applying for vehicle finance (definitely avoid).
To anyone reading this review, think twice before joining this bank.
You will regret it down the line
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
18 Aug 2020, 15:38Dear Christo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 Aug 2020, 15:38
Official
Dear Christo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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CS
Christo S's updateReviewer Update
20 Aug 2020, 09:55Thanks for your response.
However I have to say your organisation isn't doing enough to deliver a world class product and service.
Being a Standard Bank client is like being in an abusive relationship, there is always apologies and promises but seldom any action. Before you know you're back in that abusive loop.
Thank goodness I have moved on, and it was so easy to switch to another bank. All with an app, something your banking app cannot do. (only some MyMo R5 account) I love technology & competition.
However I have to say your organisation isn't doing enough to deliver a world class product and service.
Being a Standard Bank client is like being in an abusive relationship, there is always apologies and promises but seldom any action. Before you know you're back in that abusive loop.
Thank goodness I have moved on, and it was so easy to switch to another bank. All with an app, something your banking app cannot do. (only some MyMo R5 account) I love technology & competition.
CS
Christo S's update20 Aug 2020, 09:55
Reviewer Update
Thanks for your response.
However I have to say your organisation isn't doing enough to deliver a world class product and service.
Being a Standard Bank client is like being in an abusive relationship, there is always apologies and promises but seldom any action. Before you know you're back in that abusive loop.
Thank goodness I have moved on, and it was so easy to switch to another bank. All with an app, something your banking app cannot do. (only some MyMo R5 account) I love technology & competition.
However I have to say your organisation isn't doing enough to deliver a world class product and service.
Being a Standard Bank client is like being in an abusive relationship, there is always apologies and promises but seldom any action. Before you know you're back in that abusive loop.
Thank goodness I have moved on, and it was so easy to switch to another bank. All with an app, something your banking app cannot do. (only some MyMo R5 account) I love technology & competition.