1 reviews | Active since Jun 2020
Goodbye and good luck
Appalling customer service. Despite 6 weeks notice, multiple emails to Private Banking, presenting myself in person at a branch etc etc I was unable to get a new debit card. I have now got NO access to my funds. I left FNB 30 years ago to join Std Bank. I will now be ending my 30+ year "relationship" with St B. I am being ironic. It has been a one-sided relationship and I have never felt the love returned. What a pity. As a business owner and a Private Client who has paid thousands and thousands of Rands in bank fees, I deserve more. This was a total slap in the face. I grew my own business no thanks to the banking system so don't try and take any credit. Seems like the systems are neither Simpler. Better. Faster. I see the new slogan is Keep Growing. "Getting there isn't always easy". Cute **** news. Perhaps they should take a cue from L'Oreal "Beacause you are worth it". At least my bank fees funded some nice arts programmes. Goodbye.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
My complaint was resolved successfully in June. It took 85 hours of my personal time, including 4 branch visits of over an hour i spent over 8 days of my 12 day visit home doing banking. Not ideal. I have referred the matter to the banking ombudsman. Standard Bank's Non Residents department, Private Client departments and Constantia branch all assisted but it took far more of my effort and energy than expected. The new card was delivered in a record time but I could not access my funds. Luckily I could borrow cash from family so was able to manage urgent payments but I missed debit orders of my health insurance which would have significantly prejudiced me if I had had to make a claim over this time.
Apologies accepted, thank you. I hope your teams do better next time.
Regards, Mrs Ronquest-Ross
My complaint was resolved successfully in June. It took 85 hours of my personal time, including 4 branch visits of over an hour i spent over 8 days of my 12 day visit home doing banking. Not ideal. I have referred the matter to the banking ombudsman. Standard Bank's Non Residents department, Private Client departments and Constantia branch all assisted but it took far more of my effort and energy than expected. The new card was delivered in a record time but I could not access my funds. Luckily I could borrow cash from family so was able to manage urgent payments but I missed debit orders of my health insurance which would have significantly prejudiced me if I had had to make a claim over this time.
Apologies accepted, thank you. I hope your teams do better next time.
Regards, Mrs Ronquest-Ross