Good service put a smile on every ones face

Standard Bank Brits Mall. My card was frozen because I didn't bring the documents to verify who I am. I was scared that it was a ****. So I got proof of address and I go to visit the Branch. The previous day I went to the branch to find the reason for my card to be frozen. I went into the bulk teller cubicle. She was very friendly and explained to me what I am supposed to do. So the next morning I went back, I expected to be long in the queue. A young customer clerk took me to his office when it was my turn. He took my proof of address and Id. He came back and did what he was supposed to do on the computer. My card was not frozen anymore. He was friendly and sufficient. I did visit them before and always I got good service. I walked away with a smile.