Good Service and bad authentification process

<p>1. Big ups to Tiny Fetsha at Standard Bank Westgate Branch for quick and professional service with my credit by going beyond call of duty when she was already off duty but opted to help anyway.</p> <p>2. Bigups to Lucy Mmane from standard bank call centre providing solution with my credit card authentification under such stress and calming me down as well as finalising my request.</p> <p>3. Downside is the authentification process which confuses customers in terms of irrelevant questions not linked to customers profile which are easy to misunderstand . This requires an urgent review or standard bank will loose it's clients.</p>