Good Old Standard Bank

Good old Standard Bank.. Having complained on Hello Peter about the service received from Standard Bank on 20 April this year , I received a prompt response on 21 April from the bank indicating that they would investigate as a matter of urgency. Well guess what-- I have not heard another word. Do the care? Not so. So my 97 year old mother who has banked with them for over 77 years can only access her account by physically going to the bank. This is impossible and as I cannot do it for her as my POA is no longer valid. So the small amount of money in her account will simply remain there-- For bank purposes her details are J M MACARTNEY Dob 26 - 11- 1923 And so I expect another " prompt" response tomorrow.