BF
Bruce F
1 reviews | Active since Aug 2020
11 Aug 2020, 15:24
Good Luck trying to Leave Standard Bank
I first started banking with Standard Bank in 1984. It was with a heavy heart I had to finally close all my bank accounts at the beginning of 2020 or so I thought. I unfortunately bought into all the Standard Bank products UCOUNT, ShareTrading and Prestige Banking. It is now August and Standard Bank are still sending me messages saying I have a dormant account with fees. I feel like I can't get rid of a virus at this point.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Aug 2020, 16:34Dear Bruce Fincham
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Aug 2020, 16:34
Official
Dear Bruce Fincham
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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BF
Bruce F's updateReviewer Update
18 Aug 2020, 10:40I would like to thank Sindiswa Mahelu it was great to find a Prestige banker as Standard Bank that cared enough to contact all the disconnected departments at Standard Bank and get all my account closed. It's just a pity I did not have her as my banker sooner. A company is only as strong as its employees.
BF
Bruce F's update18 Aug 2020, 10:40
Reviewer Update
I would like to thank Sindiswa Mahelu it was great to find a Prestige banker as Standard Bank that cared enough to contact all the disconnected departments at Standard Bank and get all my account closed. It's just a pity I did not have her as my banker sooner. A company is only as strong as its employees.
Standard Bank's replyOfficial
20 Aug 2020, 09:21Dear Bruce
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply20 Aug 2020, 09:21
Official
Dear Bruce
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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