DT
Daphne T

1 reviews | Active since Jun 2019

29 May 2020, 12:53

Good client service

I went to the Westgate Mall standard bank today and asked to be assisted with loading my banking app as it got disconnected yesterday I was lucky to be assisted by Given Letumo who is a team leader as she was busy with her other work she assigned Lethukuhle Vilakazi and Nompumelelo Mlambo their interaction with me was superb and Nompumelelo called the call centre because they had to use my personal email address instead of my work email and I was assisted by Sifiso Zulu the call centre agent he was so patient and understanding and at the end my app was back on my phone overall the four staff members that I interacted with at different times gave me a satisfactory service

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Replies (1)
Standard Bank
Standard Bank's reply29 May 2020, 14:39
Official
Dear Daphne

Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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