1 reviews | Active since Oct 2015
Good bye Standard Bank
App**** for a home loan pledge which was immediately acknowledged by a consultant and approved in principle (for a higher amount than requested) The consultant requested copies of latest payslips which were forwarded within 24 hours and receipt of which was confirmed in writing.
When following up 5 days later I'm informed the application has been deleted due to documents not being received and I should resubmit! No thank you Standard Bank, after 15+ years of loyal support I would rather spend my time submitting to alternative banking institutions who would value my business.
Dear Terence
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Terence
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***