Gold card

I have on numerous occassion contacts standard bank regarding the money which I have instructed card division agent to transfer into my gold credit card to settle the account which they have chose to send it to another Crefit card which they claim I am owing. Blue bean account which the my account was on debit and fully paid however never cancel the card. Now it is brought to my attention after 7 yrs or more without using card and standard bank will not in anyway issue me a gold card if there was any outstanding on any credit.<br>