Going an Extra mile for Customers

Been to Durban to pick up my Car that I bought on Friday. Completely forgot that I was supposed to pick up the Release note from the bank which is normally provided after signing the contract.

However after speaking to the consultant he advice me to go to the nearest branch so that I can sign the contract and get the release note.

When I reached the branch I was asked to wait in the queue for the consultant to attend my case. However it was Saturday and I have realized that the queue was long and wouldn't get this done in time before the dealership closes. When went to the lady at reception and explained her the situation, she went to check if any of the consultants can help me first and unfortunately when she couldn't accommodate any one she stepped in to help me out by speaking to the relevant people from VAF department, get the contract printed, signed and provide me with the release note.

This is the real sign of people who move forward will make the bank move forward.

Excellent customer care from Lynndre Perry