Gloom and doom bank

So glad I am closing my account after 30 years with this bank. My decision is being reaffirmed while sitting in Standard Bank waiting to see the consultant to close the account for the last two hours. Added to that we have some poor soul trying to connect to the banks help line on speaker phone. The annoying repetiveness of the tune being played while the call remains unanswered for over 30 minutes is beyond words. I'm sure Sim Tshanalala is proud of the house he's helped destroy.