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Portia M

1 reviews | Active since Oct 2016

16 Aug 2018, 18:14

Giving out personal information without concent

How does Standard bank give out my contact details to someone I do not know so they can ask me for proof of reversal of money was reversed by standard bank ?

Who gave standard bank permission to give out my details? Is this professional ? Who trains your staff to do that?

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Replies (4)
Standard Bank
Standard Bank's reply17 Aug 2018, 03:10
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Aug 2018, 14:17
Official

Dear Portia MaZiya Mahlangeni

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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PM
Portia M's update23 Aug 2018, 16:56
Reviewer Update
Attended to ? I want to know who and why my personal details where given out without my consent. I have not recieved any answer regarding that . You asking for dates and an amount doesnt do much for me ! So attend to my complaint !!!!!!
Standard Bank
Standard Bank's reply24 Aug 2018, 09:06
Official

Dear Portia MaZiya Mahlangeni

Thank you once again for posting your comments.

An email was sent to you yesterday with a response to your question.

Kind regards

Clint Petersen

Complaint Resolution Centre

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