Given the run around regarding payment arrnagment

I have 3 term loan accounts with Standard Bank. My salary date is the 20th. My debit orders for 2 of the loan accounts was deducted on the 19/01/2021 and returned on the same date. I received a call from the collections department and the agent advised I can make arrangement on my internet banking profile. I did log on and only one account was linked to my profile which I did an arrangement for. The agent asked that I call *** to have the other 2 accounts linked. I called and the agent advised that it cannot be linked, I need to go to the branch to have it linked and change the debit orders to a naedos tracking debit order to avoid this from happening. I went to the branch on Saturday, only to be told by the agent in the branch that the remaining 2 accounts cannot be linked and they cannot change the debit order to a naedos tracking debit order. I am frustrated as i am now receiving calls from Nimble to do payment arrangement. Why is my account handed over when your agents asked me to do arrangement online. The person from Nimble advised both the accounts was handed over. Why was both the accounts handed over when i concluded and arrangement online for the one account that's linked. Please can my accounts be linked to my online profile and the debit orders changed to a naedos debit order.