Given the run around instead of service

It's such a shame that I always have to resort to hello peter whenever I need assistance from you guys. I filled in a form via your website (as per usual) after 2 days I have just been contacted by your consultant Nonkululeko - whom claims I sent a request for a callback and asked me what I needed assistance with (not sure which system you use but having entered all the information on the query form you'd think it would reflect on your end), having advising that I already stated my request on the form, and then repeating the query to her - as I expected I put me through the security check process only to be advised my answers were incorrect, I was asked more questions and told not all are correct (how convenient) and that I would have to call you back in 24 hours or contact you now via chat of which I declined because what would the difference be on your chat platform

May I be assisted with the last statement of my student loan account.

May I also just say that giving customers a run around is a waste of resources, time and a display of poor service delivery

Thanks