Given the run around

I started the process of requesting either a Personal Loan or increasing my current facilities last week. I called the ********** 101 number and the lady that I spoke to advised that application was referred to Private Banking. She asked me to send the documents to ********** which I did immediately. I told her that I need the funds by Wednesday 22/05 and she said that it should be fine and it would take 24 hrs. I followed up everyday until Wednesday. They traced the documents, but no-one could tell who was working on it and when I would get an answer. Everything that I have is with SBSA, but out of desperation I approached Absa for assistance. I have no history with them, but they approved my loan in an hour and paid it out to me. They also offered me to switch my account over to their Private Banking, which is cheaper that SBSA. It will be such a schlep to move everything over. All I want is what I asked for to be fulfilled by my bank and someone to take accountability.